Help Desk Short-Term Technical Certificate

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Career Outlook

Transfer Agreements

The Help Desk Short-Term Technical Certificate provides students with the skills to enter a new job field or advance in their current one. Short-Term Technical Certificates consist of three to seven courses that can be completed in a year or less. To receive a Certificate of Completion, students must complete the required courses with a cumulative GPA of “C” or better and complete an application for certificate.
NOTE Federal Financial Aid is not available for Short-Term Technical Certificate programs, but scholarship assistance may be available.
NOTE Students pursuing a Short-Term Technical Certificate may need to satisfy course prerequisites which may include placement testing.

Program Outcomes ►
The student will

apply positive ethical standards across various situations and industries;
use effective interpersonal skills to discuss important industry-specific concepts;
demonstrate an ability to build, configure, and manage common applications, databases, operating systems, networks, or servers using industry-standard tools and techniques;
demonstrate an ability to troubleshoot networks and systems; and
demonstrate essential skills for procedural, object-oriented, and event-driven programming.

Courses

CIS 110S Computer Concepts and Applications	3	C
CIS 211S Operating System Concepts	3	C
CIS 214S Networking Essentials	3	C
CIS 215S IT Essentials	3	C
CIS 216S Systems Administration	3	C
MKT 218S Customer Service	1	C
Credit Hours	16
♦ Students who cannot demonstrate basic computer skills must take Introduction to Computers before entering this program.